• Request Fulfilment
  • Data Processing Services
  • Transcriptions
  • LIVE Chat Support
  • Email Support
quote

Data Entry, Mining and report generation services that Thruway provide to our organization is simply flawless.

Zonal Manager Telecom Client

Request Fulfilment

service details

Backoffice Support - Request Fulfilment

Tired of the administrative burden of processes like order fulfilment? We can help with full delivery of your products or services. Accepting orders via multiple channels. Handling of all billing and service inquiries.

Key Services

Order Entry

Order taking from multiple channels like emails, phone, LIVE chat, web form etc or Data Capture from scanned documents.

The captured data is complied in an excel spreadsheet or keyed into a CRM or into any other similar software. At Thruway, we understand the criticality of data and employ the industry best standards to ensure 100% data security. We operate by accessing client's server using secured VPN technology or by working offline.

Order Tracking

We track the order status end to end from Customer Verification, Contract Validation, PO Validation, Customer DB Management, Order Status Updates, Order Cancellation Management.

Order Disputes

Our customer care executives are imparted rigorous training, spanning pre-process, process and on-the-job, to ensure that they can handle any sensitive situation and maintain their etiquette throughout.

With our experience as a customer care outsourcing company, Thruway has the expertise to bring about swift resolution of complaints while safeguarding the reputation of your business.

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Data Processing Services

service details

Data Processing Services

Uncommon attention to detail and quality control is our data entry standard. Using our own proprietary technology and highly skilled professionals, we ensure your commonplace back office tasks are performed with extraordinary accuracy.

Key Services

Data Entry

Whether you have tens of records or a few million records to digitize and manually enter, Thruway offers you excellent professional services and support, with its accurate data entry services.

Thruway is an experienced offshore data entry company with well-trained, data entry experts, guaranteeing over 99% accuracy in data entry. With the help of our data entry team, our offshore services will help you achieve significant cost-savings and make data entry outsourcing affordable.

Data Processing

Data processing involves drawing out specific information from a source post data mining and cleanising activities and processing this information and presenting it in an easily accessible, digital format. This holds a great advantage for many organizations, as it allows for a more efficient method for retrieving information, while also safeguarding the data from loss or damage.

Thruway Data Processing Services helps you manage your information in a more efficient way, enabling you to make strategic and critical decisions. Data Processing that includes forms processing, order processing and mailing list compilation as well as other processing of different forms of business and organizational information, is an essential but non-core aspect of business processes.

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Transcriptions

service details

Transcriptions

Looking for full back-end support to convert you hand-written forms to digital documents or need support to convert your audio files to word docs? Either way, you’re covered.

With a customized plan to fulfil your operational needs. If it’s not your expertise, we’ll own it for you.

Key Services

Transcription Services

We employ language professional linguists who have domain expertise in sectors like Educational, Healthcare, Medical, Finance, Marketing, Legal, and Technical Sectors. Their expertise makes the final translated document reflect the intended message of the original hand written document or an audio file.

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We are just a phone call away.

LIVE Chat Support

service details

LIVE Chat Support

With competition soaring in markets, businesses are constantly trying to improve and quicken customer service. With this in mind, at Thruway - a live chat support services provider, we have developed quality live chat services that help give your customers quick responses to all their queries and issues.

Key Services

24X7 Live Support

Thruway helps you tap into your customer’s pain points through live chat support service. Our team goes extra miles to ensure better, faster and efficient support round-the-clock.

We strive to deliver expert chat support services for customer care, tech support, soft lead generation, information on products/services and order taking.

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We are just a phone call away.

Email Support

service details

Email Support

Make every customer heard with our fast and efficient email support services. With Thruway – an email support services provider, we deploy quality tools and software to ensure seamless email support. Leverage our cost-effective email support services and ensure peace of mind to your customer base.

Key Services

24X7 Support

We, at Thruway, help you in building your brand image by promptly handling your customer’s email queries through our real-time email answering services.

Our well-trained and highly experienced experts provide reliable and complete answers to your customer’s email queries and reduce follow-ups.

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We are just a phone call away.

(+91) 20-4860-9482
support@thruwayservices.com
Mon - Sat 10.00 - 19.00 IST
For Business Queries
Unit 401, Jewel Square
Koregaon Park, Pune 411001