With customer expectations on the rise, customer support services have the power to improve customer retention through effective resolution of queries and issues. Companies have recognized that customer support is not just another cost centre but the face of a company and can help gain competitive advantage.
As customer support outsourcing company, we handpick and on-board only the best customer support experts to manage and answer your customer queries enabling our customers focus on growing their business.
The modern contact centre is defined by its ability to communicate on an Omni channel strategy—text, voice, email or social networks. You name it. Wherever customers congregate, they communicate. And if you’re not there, you’re probably missing out.
Navigating all these channels may seem like a logistical headache, or worse, a real-life nightmare. But worry not. On top of communicating to your network, we handle all the back-office support necessary to ensure steadfast service and success.
Being a unit of GAMUT, TSS has strong marketing backbone to leverage and promote client brand and products through telemarketing, lead generation and sales services.
We’re suggesting that nothing happens by accident and if you want to be a world-class sales organization, you’ll want to have strong competencies in both marketing and sales strategies. Since Thruway is a fully integrated marketing and B2B sales agency, we understand the complete picture on how to create success not just one piece of the sales equation. Ultimately, it’s about having a deep understanding of your target demographic, how they like to be communicated to and how to create relationships and overall credibility.