• Inbound Call Support
  • Outbound Call Support
  • Virtual Receptionist
quote

We offer the most complete and effective inbound call support service.

testinomial Sr. Marketing Manager Healthcare Client

Inbound Call Support

service details

Inbound Call Support

We understand that customer care goes beyond simple query resolution. In today’s customer-centric markets, an efficient inbound call center is as important as a quality product or service.

With Thruway call center services, you have a partner that represents you effectively and provides customers with quick, effective service.

Key Services

Customer Service

Our inbound call center agents are trained to deal with customer’s complaints and issues of the product and to take immediate actions to solve their problems which enhance customer satisfaction and loyalty for your company.

We also work towards managing your loyalty and rewards programs and appointment scheduling.

Technical Support Services

The technical support services provided by our inbound call center deliver great value to the business.

We offer technical support services for the product including for telesales (pre and post sales), product support, technical applications and support, network tech support, onsite tech support, remote support.

Order Taking Services

The order taking services makes the process of taking order and shipping information easier and increases the sales and profits of the business.

Our proficient agents help the customers to place their orders directly via telephone and help in maintaining diary to deliver the product timely and accurately.

Request a Call Back

We are just a phone call away.

Outbound Call Support

service details

Outbound Call Support

Delight your customers with our proactive outbound customer support services. Whether you are looking for help with welcome calls, outbound sales support, conduct telephone surveys, product/service subscription, account up-gradation, and debt collection trust our agents to deliver impressive results and improve customer retention and boost revenues.

Key Services

Lead Generation Service

Our professionally trained staff has immense experience in customer engagement and acquisition and generates lead for your company. They campaign your project for opening up a pipeline of opportunities leading to a growth and automatically increase in ROI.

They campaign your project for opening up a pipeline of opportunities leading to a growth and automatically increase in ROI.

Market Research & Survey

Market research and survey helps your company to manage your company’s strategy to improve your profit margins. Our dedicated staff works hard to fulfill the desire of your clients to achieve success in their business.

Appointment Setting Service

Our agents give details of your product or services on the phone to generate lead and set appointment for your sales department.

We have professional business-to- business appointment setter team to have a robust campaign for your company.

Request a Call Back

We are just a phone call away.

Virtual Receptionist

service details

Virtual Receptionist

Virtual receptionist efficiently manages all your business calls 24X7 hours a day. Our Virtual receptionist ensures that no phone call ever go unanswered.

We connect with callers anytime of the day or night and every time they make a call. We keep track and record of these calls to provide a superior customer experience and service.

Key Services

24X7 Call Answering

We provide our clients 24/7 Professional services for Call Answering, call forwarding, call Routing and Transferring, taking messages, and scheduling appointments.

They greet the customer in a pleasant manner to create good and pleasant impression of your company. Our virtual assistant team will take care of your customers professionally and efficiently.

Request a Call Back

We are just a phone call away.

(+91) 20-4860-9482
support@thruwayservices.com
Mon - Sat 10.00 - 19.00 IST
For Business Queries
Unit 401, Jewel Square
Koregaon Park, Pune 411001